We are constantly striving to improve the service we offer. One way in which we do this is to encourage open and honest feedback from patients. The following testimonials were randomly selected from Denplan Excel surveys and patient comments left about our team.
“Complete and utter trust in Richard Marsden and the team. Have looked after myself and my children for 18 years and never tried to make money of us, just sound advice.”
"After a great deal of deliberation and angst, thanks to Nitin Prasad's expert advice I went ahead with a Maryland bridge and I am absolutely thrilled."
“Friendly approach and the emphasis on hygiene and quality assurance.”
"I’ve just had the most fun I’ve ever had at the dentist. Seriously....any dentist who can make me laugh while having a major extraction has to be a genius. Please pass my thanks to Lucy and Holly for this afternoon’s appointment. I meant it when I said Lucy is far and away the best dentist I’ve ever had."
"Dear Dr Prasad - Nitin, We would like to thank you for all the skilful treatments and very pleasant service we have received from you over the many years... You have looked after all our teeth so well and have made our appointments (almost) pleasant occasions. We are very appreciative."
“Friendly and relaxed attitude of all staff. Efficient and well explained treatment. Feeling that dentist is giving you the best treatment, not always the most expensive.”
"Dear Dr Prasad, ...thank you for you excellent treatment and very kind attention you have given to us..."
“Calm, friendly environment, professional staff and personal service, a name not a number.”
"My daughter came in for three extractions and was really very anxious and nervous about it beforehand. I just want to say another thank you to Nitin for making it all go as smoothly as possible and putting her at ease... I think she was expecting it to be a whole lot worse and a whole lot more painful."
“Excellent competence, skilful, friendly, trustworthy and value for money.”
"Dear Lucy, Nitin & Holly, Just a note to thank you all for your care and kindness. Whilst dental problems are no fun, I count myself fortunate to have been in your hands. You are wonderful at what you do."
“I think Mr Marsden is the best dentist I have met in a long life of dental treatment. He is highly competent, efficient and of a very pleasant disposition”
"To Dr Prasad, Thank you for giving me back my smile. It is wonderful to be able to eat normally and smile, my front teeth were a mess! Thank you."
"My new patient appointment with Lucy was thankfully a very different appointment compared to my previous practice in the best possible way!"
“I feel my dentist, Mr Marsden is the reason I still have most of my teeth as when I joined the practice I had gum disease due to lack of care by the previous dentist. He turned it around and saved most of my teeth and I will always be grateful.”
“Richard is the best dentist I have ever had and the dental nurse also. The practice is very well run and friendly. I cannot imagine ever seeking another dentist”
"Dear Nitin, I am so grateful for your intensive work. I think you are on the way to saving my mouth."
"Just to say thank you all for such a wonderful welcome. I look forward to seeing everyone again – in the meantime keep the ‘ Welcome’ banner flying!"
“As a patient with a fairly serious heart condition, it is obviously very important for my dentist to appreciate this fact. I have also felt completely confident that Mr Marsden not only does an excellent job as a dentist but also appreciates fully the extreme danger of infection from the teeth, gums and mouth as far as the heart is concerned”
“Excellent, caring and totally dependable team”
"Dear Dr Prasad, Thank you for your help in resolving my recent dental problems. I benefited greatly from your honest, helpful advice, your professionalism, your kindness and your treatment."
“As someone who is absolutely terrified of the dentist, I feel my problem is understood. I am always put at ease and not made to feel silly about the way I behave”
“My dentist provides and excellent service of professionalism in a friendly, amicable environment”
“I have nothing but praise for Mr Marsden and the excellent team”
“Mr Marsden is a brilliant and caring dentist. The atmosphere in his practice is always warm and friendly and we feel very privileged to have him looking after our teeth.”